How are products cleaned and how often?
Items are cleaned between each rental. All other items are sanitized, and cameras will have photos deleted. If rentals are returned excessively dirty, we may have to charge an additional cleaning fee.
What do we do if it rains on our trip?
If any of the gear is wet, avoid packing until it is dry. If you have to leave and need to pack it up, do it at the last possible moment and notify us via email at email@example.com or text/call us at 312.569.0864. DO NOT pack wet gear for longer than 4 hours. If gear becomes damaged due to mold or mildew, you will be charged the full replacement costs.
What are the start and end dates for my rental?
All products are booked on a per-night basis. You will select a time slot to pick up and return your rental. Time slots are available in hour increments between 8:30am-7:30pm. If you will be early or late for your time slot, please let us know so we can plan accordingly.
Is there a deposit and why do I need to pay it?
We currently do not have a standard deposit on gear, but if we begin to notice our products are suffering extreme abuse throughout use, we may implement a deposit policy to cover any damages and ensure all of our customers have access to the same quality of product. If your rental is returned damaged (or not returned at all) we will have to charge an additional fee up to the full amount of the rental.
What is your cancellation policy?
You can cancel with a full refund up to 48 hours before the scheduled start date of your rental. Cancellations 12 hours before your rental will be refunded your rental fee minus 25% for late cancellation. Anything cancelled less than 12 hours before your rental will not be refunded.
Can my kit contain one or two items?
Of course! You can customize as needed for your experience. If you have suggestions for items for rent, send us a message at firstname.lastname@example.org.
How long can I rent my items?
We ask that you limit your rental to 14 days. If you require additional time, please send us a message at email@example.com.
How do I pick up my rental?
We currently offer delivery via Postmates or pick up from the Loop. We operate out of a coworking space located at 73 West Monroe Street in the Loop. Send us a message when you arrive, and we can bring the gear downstairs for you (if we aren’t already downstairs). The entrance is between Italian Village and Pret a Manger. All items are packaged in a backpack or duffel bag to make it easy for you to carry on CTA or other forms of transportation.
If you are driving, please let us know, and we can plan to meet you at the curb with your rental.
Where do I return my rental?
You have the option to return via Postmates or drop off at our Loop location.
What do I do if I’m stuck in traffic?
We understand that even the most punctual people can run into issues. Just reach out to let us know what’s happening so we can plan accordingly. Know that returns after the designated time slot are subject to late fees.