Rental Store Documentation

This page provides detailed instructions for each step of creating your store to rent your gear to customers.

Sign Up Page

Email

To create your account, enter the email you will use to manage your bookings. 

**All communications will be sent to this email, including notice of rentals. Make sure to use an email that you check regularly. 

Store Name

The “Store Name” field groups together your products as part of your “store”, and you will manage all products and orders through your store (similar to an Etsy shop). Make your store name informative but feel free to add personality!

Address

Use the address where your gear is located. For privacy reasons, the exact address won’t display on the website. Instead, customers will see the location for your store to allow them to search by places close to them, but the address won’t display. When they book, you can provide the exact address or coordinate a pick up place with them, such as meeting at a nearby Starbucks.

Store Phone

Similar to address, the phone number you provide is not posted on the site. Foryst may use this number to contact you in the event of an issue, but all communications with the customer will take place through your account.

Favorite Questions

These questions help establish trust with customers. By showing your interest and enthusiasm for the outdoors, you help customers to understand why they should rent from you instead of someone else. 

Terms of Service

Agreement to the Terms of Service is required to rent your gear on Foryst. You can review the terms here.

Store Setup

Once you’ve created an account, you’ll need to add information and products to allow customers to rent from you. 

Profile Photo

Upload a photo so customers know you’re a real human who loves the outdoors!

Shop Name

This is the same as you entered on the signup page. You can edit again here if needed.

Find Location

You will need to re-add your address here to show up on map searches.

Short Description

Here you can provide a short bio for customers to understand how to work with you, why you love the outdoors, and any other pieces of information you want to share.

Navigating Your Dashboard

Adding/Maintaining Products

On your dashboard, you will go to “Products” to add your products for rent. 

To add a new product, click “Add New” in the upper right-hand corner.

Provide an eye-catching title of your product.

The short description is a great place to tell a story so the customer understands why they might want to rent your gear.

The detailed description is where you’ll provide spec information and any tips. The specifications are important for customers to know that they can successfully use the gear, such as the weight limit on snowshoes or the capacity of a tent.

Make sure to upload photos of your gear for customers to see! If you have shots of it in use, include those as well. 

Product Rules

At the bottom of the Add a New Product page, you will be asked to provide information on the product availability, price, and agree to a few rules for certain activities. 

Availability

Item Quantity

This field helps you track inventory. For example, if you have 2 of the same camping chair available for rent, you would enter “2” here. This will allow you to have up to 2 chair rentals per day.

Minimum days’ notice

This field lets you control how far in advance you need to know about a booking. For example, if you want to be able to plan 2 days in advance, you would set this to 2. This blocks the calendar to prevent customers from renting with less than two days’ notice.

Buffer after rental (days)

If you need downtime between rentals to clean your gear, you can set the number of days here. For example, if you want 2 days to review and clean your gear after a booking, set this field to 2. This will make the next available date 2 days after your rental is returned.

Prevent rentals on the following dates:

This field allows you to block off dates when you will be unavailable to manage your rental. For example, if you’re planning a vacation for October 5-12 and have a family event the weekend of November 22, you can add those dates to this field to prevent customers from booking during those times. 

After adding the dates to block off, Click the “+” to save the dates.

Cost

Base cost

This is the minimum cost for the rental. 

Block cost

This is the cost that is added for each additional day.

Total cost (calculated and displayed on product posting)

The base cost and the block cost are added together for the amount of days booked. 

For example, a $20 base cost with a $2 block cost for 5 days would total $30.

I comply with Foryst’s safety rules.

Review all safety requirements in this section and check the box if you agree. 

Certain activities require additional safety compliance (e.g. helmets, life jackets). If applicable, update the dropdown to show compliance.

Item(s) Condition

Estimated value of item. 

Provide the estimated value of your item in this field.

Wear and Tear. 

Describe any wear and tear on the item. 

Safety Confirmation. 

We required that all of the gear on our site be safe and ready for use as intended. By checking this box, you confirm that you are keeping the item safe and updated the description so customers know the quality before booking.

Pickup & Drop-off

In this field you can let the customer know your process for picking up and dropping off rentals. This can help to reduce the amount of communication needed after booking.

Rental Rules

Add any rules for renters here. For example, they have to notify you if gear is wet or no smoking is allowed in the tent.

Once all sections are completed, click “Submit for Review.” Our team will review your posting to make sure everything is clear for the customers. You will receive an email notifying you your product is approved or if we have any clarifications.

Orders Tab

Here you see an overview of all orders placed with your store.

Order=The order number. You can click here to see more information about the order.

Purchased=The item(s) purchased. Click here to see the item.

Gross Sales=The total amount the customer paid.

Earnings=The amount you will receive for the order.

Date=The date the order was placed.

Actions= The eye allows you to view details. The square with arrows allows you to refund the order if for some reason you are unable to fulfill it. 

Viewing Order

On the Order page, you see the full information for the order and message the customer to discuss dropping off the rental.

Once an order is completed, click “Submit Rental Closeout” to close the order.

If there is an issue with the order, click “Order Support Request” to let us know. 

Support Tab

This tab allows you to submit a support request to Foryst via the “Submit Request” button in the top right.

As we create new documentation answering questions, we will post that documentation in this tab. Check back for updates!

Inquiries Tab

This section is where you will manage communication with customers. When a customer submits a question through the “Ask a question” field on your product page, you will receive an email and a notification to respond to the inquiry. You can do so through this screen. 

To read more about the inquiry, click on the green text under “Query”. 

If you want to reply immediately, click the “Reply” arrow on the far right.

Once you click on the inquiry, you will be directed to this screen where you can learn more information and write the response. You can also add an attachment, if needed. 

Any additional responses from the customer will appear in Inquiries tab.

Bookings

The Bookings tab provides more detailed information on the booking itself than the orders tab.

Booking=Clicking here pulls up information on the booking.

Product=The product rented

Order=Order number

Start Date=The start date of the rental

End Date=The return date of the rental

Calendar

The calendar tab allows you to easily see your rentals for the month. 

Settings Tab

In this tab you manage all settings for your business.

Store

This section allows you to update your store information that you provided during setup.

Location

Under location you can update your store location.

Payment

In this section, you will add your PayPal information to receive payment. At this time, we are only able to disburse payments via PayPal. 

Payments Tab

In this tab, you can see the history of your payouts through Foryst. You also have the option to request a payout by clicking on the “Withdrawal” button.

*Note: payouts are disbursed after the completion of the rental and will not be disbursed earlier. 

Notifications

Red notifications will display on the alarm bell in the upper right when there are items for you to review. When you click the notifications, you will be taken to the below screen where you can review further. You will receive a notification when a customer asks you a question, books an order, and when your products have been approved.

Renting Gear from Other Stores

Creating a store account also automatically generates a rental account. In your rental account, you can see rentals where you are the customer renting from other stores. To access your rental account, go to “My Stuff” and click on “My Rentals”. This will take you to the rental dashboard.

In the dashboard, you can easily manage all of your rentals as a customer. A breakdown of the tabs is provided below.

My Rentals: Here you can see information on rentals you’ve booked.

Addresses: This is for your billing address.

Payment Methods: This allows you to edit your default payment methods for rentals.

Account Details: Here you manage your name and login information.

Inquiries: This is where responses to your inquiries to other stores will display.

Store Manager: Clicking here will redirect you to the Store Manager page to manage your store.

Logout: Clicking this logs you out of your account.